Client Bill of Rights
Our Client,
Our Commitment
At Equtorial Solutions, we believe true partnerships are built on trust, transparency, and accountability. That’s why we created our Client Bill of Rights — a promise that every client will always receive the highest level of respect, transparency, and support.
The Equtorial Solutions Client Bill of Rights
1 / Respect & Appreciation
Every client is treated with dignity, professionalism, and gratitude for choosing to work with us.
2 / Responsive Communication
We respond to calls and emails promptly — often within hours — because your time and needs matter.
3 / Clear & Transparent Proposals
You’ll receive a detailed proposal at the start of each project. Costs are communicated throughout, and billing is always based on the agreed proposal. No hidden fees, no surprises.
4 / Reliable Timelines
Once a proposal is approved, we provide a clear project timeline to ensure deadlines and deliverables are met.
5 / Meeting & Project Recaps
Within 24 hours of meetings, you’ll receive concise recaps. Proposals are delivered within 48 hours, and a detailed project summary is shared at completion to measure objectives against outcomes.
6 / Freedom of Choice
We don’t lock clients into exclusive agreements. We want you to choose us because of the value we deliver — not because of restrictive contracts.